Privacy and Cookie Policy

Last update: 01.05.2023

We know that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This privacy and cookie notice describes how we collect and process your personal information through MORENO.care websites, devices, products, services, online and physical stores, and applications that reference this Privacy Notice (together "MORENO.care services"). Controllers of Personal Information.

What personal information about customers does MORENO.care collect?
What personal information about customers does MORENO.care collect?
For what purposes does MORENO.care process your personal information?
What about cookies and other identifiers?
Does MORENO.care share your personal information?
How secure is information about me?
What about advertising?
What information can I access?
What choices do I have?
Are children allowed to use MORENO.care services?
How long do we keep your personal information?
EU-US and Swiss-US privacy shield
EU general data protection regulation and uk data protection laws - legal basis
Contacts, notices and revisions
Related practices and information

1. Controllers of personal information

MORENO.care at Kölner Str. 29, 42499 Hückeswagen, Germany are data controllers of personal information collected and processed through MORENO.care services.

2. What personal information about customers does MORENO.care collect?

We collect your personal information in order to provide and continually improve our products and services.

Here are the types of personal information we collect:

Information you give us: We receive and store any information you provide in relation to MORENO.care services. Click here to see examples of what we collect. You can choose not to provide certain information but then you might not be able to take advantage of many of our MORENO.care services.
Automatic information: We automatically collect and store certain types of information about your use of MORENO.care services including your interaction with content and services available through MORENO.care services. Like many websites, we use cookies and other unique identifiers and we obtain certain types of information when your web browser or device accesses MORENO.care services and other content served by or on behalf of MORENO.care Europe on other websites. Click here to see examples of what we collect.
Information from other sources: we might receive information about you from other sources such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily. Click here to see examples of the information we receive.

3. For what purposes does MORENO.care process your personal information?

We process your personal information to operate, provide, and improve the MORENO.care services that we offer our customers. These purposes include:

Purchase and delivery of products and services. We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
Provide, troubleshoot, and improve MORENO.care services. We use your personal information to provide functionality, analyse performance, fix errors, and improve usability and effectiveness of the MORENO.care services.
Recommendations and personalisation. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalise your experience with MORENO.care services.
Provide voice, image and camera services. When you use our voice, image and camera services, we process your voice input, images, videos, and other personal information to respond to your requests, provide the requested service to you, and improve our MORENO.care services.
Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from sellers information regarding place of establishment and bank account information for identity verification and other purposes.
Communicate with you. We use your personal information to communicate with you in relation to MORENO.care services via different channels (e.g., by phone, email, chat).
Advertising. We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. To learn more, please read our interest based ads notice.
Fraud prevention and credit risks. We process personal information to prevent and detect fraud and abuse in order to protect the security of our customers, MORENO.care Europe, and others. We may also use scoring methods to assess and manage credit risks. Purposes for which we seek your consent. We may also ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop processing of your data for that purpose.
Purposes for which we seek your consent. We may also ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop processing of your data for that purpose.

4. What about cookies and other identifiers?

We use cookies and similar tools to enhance your shopping experience, provide our services, understand how customers use our services so we can make improvements, and display ads. To enable our systems to recognise your browser or device and to provide MORENO.care services to you, we use cookies. For more information about cookies and how we use them, please read our cookies notice.

5. Does MORENO.care share your personal information?

Information about our customers is an important part of our business and we are not in the business of selling our customers' personal information to others. MORENO.care shares customers' personal information only as described below and with MORENO.care and the subsidiaries that MORENO.care controls that are either subject to this privacy notice or follow practices at least as protective as those described in this privacy notice.

Transactions involving third parties: We make available to you services, products, applications, or skills provided by third parties for use on or through MORENO.care services. You can tell when a third party is involved in your transactions and we share customer personal information related to those transactions with that third party.
Business transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any preexisting privacy notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that MORENO.care or substantially all of its assets are acquired, customer information will of course be one of the transferred assets
Protection of MORENO.care and others: We release account and other personal information when we believe release is appropriate to comply with the law, enforce or apply our conditions of use and other agreements or protect the rights, property or safety of MORENO.care, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.
Sharing personal information with other: Other than as set out above, you will receive notice when personal information about you might be shared with third parties and you will have an opportunity to choose not to share the information.
Transfers out of the European Economic Area and the UK: Whenever we transfer personal information to countries outside of the European Economic Area or the UK, we ensure that the information is transferred in accordance with our privacy notice and as permitted by the applicable laws on data protection. We rely on European Commission adequacy decisions or use contracts with standard safeguards published by the European Commission and similar measures under UK laws for such transfers.

6. How secure is information about me?

We design our systems with your security and privacy in mind.

We work to protect the security of your personal information during transmission by using encryption protocols and software.
We follow the payment card industry data security standard (PCI DSS) when handling credit card data.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal customer information. Our security procedures mean that we may ask you to verify your identity before we disclose personal information to you.
It is important for you to protect against unauthorised access to your password and to your computers, devices, and applications. We recommend using a unique password for your MORENO.care account that is not utilised for other online accounts. Be sure to sign off when you finish using a shared computer.

7. What about advertising?

Third party advertisers and links to other websites: MORENO.care services may include third party advertising and links to other websites and apps. Third party advertising partners may collect information about you when you interact with their content, advertising, and services. For more information about third party advertising at MORENO.care, including interest based ads.
Use of third party advertising services: We provide ad companies with information that allows them to serve you with more useful and relevant MORENO.care ads and to measure their effectiveness. We never share your name or other information that directly identifies you when we do this. Instead, we use an advertising identifier like a cookie, a device identifier, or a code derived from applying irreversible cryptography to other information like an email address.

8. What information can I access?

You can access your information, including your name, address, payment options, profile information and purchase history in the "Your account" section of the website.

9. What choices do I have?

If you have any questions or objection as to how we collect and process your personal information, please contact our customer service. Many of our MORENO.care services also include settings that provide you with options as to how your information is being used.

As described above, you can choose not to provide certain information but then you might not be able to take advantage of many of the MORENO.care services.
You can add or update certain information on our website. When you update information, we usually keep a copy of the previous version for our records.
If you don't want to receive e-mail or other communications from us, please adjust your customer communication preferences.
The help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether. Because cookies allow you to take advantage of some essential features of MORENO.care services, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your shopping basket, proceed to checkout, or use any MORENO.care services that require you to sign in. For more information about cookies, see our cookies notice.
If you want to browse our websites without linking browsing activity to your account, you may do so by logging out of your account here and disabling cookies on your browser.
You can manage the recommendations you receive in our store and edit your browsing history.
When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop any further processing of your data for that purpose.
You will also be able to opt out of certain other types of data processing by updating your settings on the applicable MORENO.care website, device, or application. For more information click here. Most non-MORENO.care devices also provide users with the ability to change device permissions (e.g., disable/access location services, contacts). For most devices, these controls are located in the device's settings menu. If you have questions about how to change your device permissions on devices manufactured by third parties, we recommend you contact your mobile service carrier or your device manufacturer as different devices may have different permission settings.

In addition, subject to applicable law, you have the right to request access to, correct, and delete your personal data, and to ask for data portability. You may also object to our processing of your personal data or ask that we restrict the processing of your personal data in certain instances. If you wish to do any of these things, please contact customer service.

10. Are children allowed to use MORENO.care services?

MORENO.care doesn't sell products for purchase by children. We sell children's products for purchase by adults. If you're under 18, you may use MORENO.care services only with the involvement of a parent or guardian.

11. How long do we keep your personal information?

We keep your personal information to enable your continued use of MORENO.care services, for as long as it is required in order to fulfil the relevant purposes described in this privacy notice, as may be required by law such as for tax and accounting purposes, or as otherwise communicated to you. For example, we retain your transaction history so that you can review past purchases (and repeat orders if desired) and what addresses you have shipped orders to, and to improve the relevancy of products and content we recommend.

12. EU General Data Protection Regulation and UK Data Protection Laws - Legal Basis

The EU GDPR and UK data protection laws require a legal basis for our use of personal information. Our basis varies depending on the specific purpose for which we use personal information. We use:

Performance of a contract when we provide you with products or services, or communicate with you about them. This includes when we use your personal information to take and handle orders, deliver products and services, and process payments.
Our legitimate business interests and the interests of our customers when we improve MORENO.care services (including when we use your voice, video, or camera input to improve services), when we detect and prevent fraud and abuse in order to protect the security of our customers, ourselves, or others, and when we provide you with interest based advertising.
Recommendations and personalisation. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalise your experience with MORENO.care services.
Your consent when we ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop processing of your data for that purpose.
Compliance with a legal obligation when we use your personal information to comply with laws. For instance, we collect seller place of establishment and bank account information for identity verification purposes.
These and other legal bases depending on the purpose for which we use personal information.

13. Contacts, notices and revisions

If you have any concern about privacy at MORENO.care or want to contact one of our data controllers, please customer service with a thorough description and we will try to resolve the issue for you. You can file a complaint with our principal supervisory authority, the information commissioner's office, or with another local authority.

Our business changes constantly and our privacy notice will change, too. You should check our website frequently to see recent changes. Unless stated otherwise, our current privacy notice applies to all information that we have about you and your account. We stand behind the promises and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

14. Examples of information collected

Information you give us when you use MORENO.care services

You provide information to us when you:

Search for products or services in our stores.
Place an order through MORENO.care services.
Download, stream, view, or use content on a device, or through a service or application on a device.
Provide information in your account or your profile.
Upload your contacts.
Configure your settings on, provide data access permissions for, or interact with an MORENO.care device or service.
Offer your products or services on or through MORENO.care services.
Communicate with us by phone, e-mail, or otherwise.
Complete a questionnaire, a support ticket, or a contest entry form.
Upload or stream images, videos or other files our website other MORENO.care services.
Compile watch lists, wish lists or gift registries.
Participate in community features, provide and rate customer reviews.
Specify a special occasion reminder.
Employ product availability alerts, such as available to order notifications.

As a result of those actions, you might supply us with such information as: your name, address and phone number, payment information, your age, your location information, your IP address, people, addresses and phone numbers listed in your addresses, e-mail addresses of your friends and other people, content of reviews and e-mails to us, images and videos collected or stored in connection with MORENO.care services, information and documents regarding identity and standing, corporate and financial information, credit history information, VAT numbers, and device log files and configurations.

Automatic Information

Examples of the information we collect and analyse include:

The internet protocol (IP) address used to connect your computer to the internet.
Login, e-mail address, password.
The location of your device or computer.
Content interaction information, such as content downloads.
Device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures.
Version and time zone settings.
Purchase and content use history, which we sometimes aggregate with similar information from other customers to create features such as best sellers.
The full uniform resource locators (URL) clickstream to, through and from our website (including date and time), cookie number, products and/ or content you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs).
Phone numbers used to call our customer service number.

We may also use device identifiers, cookies, and other technologies on devices, applications and our web pages to collect browsing, usage or other technical information for fraud prevention purposes.

Information from other sources.

Examples of information we receive from other sources include:

Updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily.
Account information, purchase or redemption information and page view information from some merchants with which we operate co- branded businesses or for which we provide technical, fulfilment, advertising or other services.
Information about your interactions with products and services offered by our subsidiaries.
Search results and links.
Credit history information from credit companies, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

Information you can access

Examples of information you can access through MORENO.care services include:

Status of recent orders (including subscriptions).
Your complete order history.
Personally identifiable information (including name, e-mail, password and communication preferences.
Payment settings (including payment card information and gift voucher, gift card and cheque balances).
E-mail notification settings (including product availability alerts, deliveries, special occasion reminders, and newsletters).
Recommendations and the products you recently viewed that are the basis for recommendations.
Shopping lists and gift registries (including wish lists).
Your content, devices, services, and related settings, and communications and interest-based advertising preferences.
Content that you recently viewed.